Refund policy

Refund and Return Policy
Thank you for supporting Limon-art.com. We strive to ensure every piece of art arrives safely and meets your expectations. Please review our policy carefully regarding purchases of original paintings and prints.

Original Paintings
  • No Refunds: All sales of original paintings are final. We do not offer refunds for changes of mind or dissatisfaction with the artwork itself.
  • Damage or Loss In Transit: We insure all original paintings when shipped.
    • In the unfortunate instance of damage or loss occurring during transit, we will file a claim with our shipping insurance provider. Upon successful claim resolution, we will handle the situation according to the insurance policy terms.
  • Damage After Delivery: If damage occurs to the painting after it has been successfully delivered and is in your possession, please contact us immediately at jasonlimon@mac.com.
    • We will review the damage on a case-by-case basis. While we may offer repair services, a repair fee may be charged depending on the extent of the damage and necessary materials.
Art Prints
  • No Refunds: Similar to original works, we do not issue refunds for purchases of art prints. All sales are final.
  • Damage During Shipment: If your print arrives damaged, we require immediate notification and photographic evidence of both the damaged item and the original packaging.
    • We will promptly replace the damaged print at no extra cost to you. We do not issue refunds for damaged prints; only replacements are offered.
  • General Conditions
    To initiate any claim for transit damage (paintings or prints), please contact us within 3 of delivery at jasonlimon@mac.com with your order number and clear photographic documentation of the damage.

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at jasonlimonart@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at jasonlimonart@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at jasonlimonart@gmail.com.